Getting Support for our Software

If you need help configuring our software, have questions about implementing our software or are having difficulty getting the software to work as you would like, please first use our online support forum to see if your question has already been answered. If you can't find an answer please ask your question in our forum so other users can benefit from your question as well. We typically respond within a few hours but no longer than one business day.

Support downloads for Corner Bowl products are here:

If your questions are private you can contact our technical support team by emailing us at:

We typically respond to email within a few hours but no longer than one business day. If you prefer to talk with someone in person don't hesitate to call our support team directly with your questions. Our support phone number is:

Please make sure you tell us as much information as you can about the problem you are experiencing, including any error or warning messages that may have been displayed.

Please include the following information with all support requests:

• The version you are running. This information can be obtained from the About box.
• The log file. This file is located in the application data directory. This location is different depending on the operating system.
  
  

  Operating System	Application Data Directory
  Windows Server 2008, Windows 7 and Windows Vista	C:\Program Data\CornerBowl
  Windows 2003 Server, XP and 2000	C:\Documents and Settings\All Users\Application Data\CornerBowl

  
  

  Product	File Location
  Log Manager 2011	[Application Data]\Log Manager\cblmsrv.log
  Disk Monitor 2010	[Application Data]\Disk Monitor\cbdmsrv.log
  Internet Server Monitor 2010	[Application Data]\Internet Server Monitor\ism.log
  Server Manager 2012	[Application Data]\Server Manager\cbsmsrv.log
  SMART Disk Monitor 2008	[Application Data]\DiskMonitor\dm.log
  Network Event Viewer	[Application Data]\Network Event Viewer\nev.log
  Text Log Monitor	[Application Data]\Text Log Monitor\tlm.log

• The operating system version.
• If applicable, your license key.
• Description of your problem. Please provide as much information as possible so we can reproduce the problem if necessary.

We’ll try to help you as fast as possible, usually in one or two business days.

If you have any comments or suggestions for the next releases, please feel free to post them to us.