Getting Support for our Software
If you need help configuring our software, have questions about implementing our
software or are having difficulty getting the software to work as you would like,
please first use our online support forum to see if your question has already been answered.
If you can't find an answer please ask your question in our forum so other users
can benefit from your question as well. We typically respond within a few hours
but no longer than one business day.
Support downloads for Corner Bowl products are here:
If your questions are private you can contact our technical support team by emailing us at:
We typically respond to email within a few hours but no longer than one business day.
If you prefer to talk with someone in person don't hesitate to call our support team directly with your questions.
Our support phone number is:
1-888-598-2788 or 1-772-770-5670
Please make sure you tell us as much information as you can about the problem
you are experiencing, including any error or warning messages that may have
Please include the following information with all support requests:
- The version you are running. This information can be obtained from the About box.
- The log file. This file is located in the application data directory. This location is different depending on the operating system.
|Operating System||Application Data Directory|
|Windows Server 2008, Windows 7 and Windows Vista||C:\Program Data\CornerBowl|
|Windows 2003 Server, XP and 2000||C:\Documents and Settings\All Users\Application Data\CornerBowl|
|Log Manager 2011||[Application Data]\Log Manager\cblmsrv.log|
|Disk Monitor 2010||[Application Data]\Disk Monitor\cbdmsrv.log|
|Internet Server Monitor 2010||[Application Data]\Internet Server Monitor\ism.log|
|Server Manager 2012||[Application Data]\Server Manager\cbsmsrv.log|
|SMART Disk Monitor 2008||[Application Data]\DiskMonitor\dm.log|
|Network Event Viewer||[Application Data]\Network Event Viewer\nev.log|
|Text Log Monitor||[Application Data]\Text Log Monitor\tlm.log|
- The operating system version.
- If applicable, your license key.
- Description of your problem. Please provide as much information as possible so we can reproduce the problem if necessary.
We’ll try to help you as fast as possible, usually in one or two business days.
If you have any comments or suggestions for the next releases, please feel free to post them to us.